SALTY OLIVE
Terms and Conditions

1. These terms

1.1          What these terms cover. These are the terms and conditions on which we supply products to you that you have bought via our website at www.saltyolive.co.uk. They should be read together with our Returns Policy, which forms part of these terms, both of which can be found on our website.

1.2          We may update these Terms from time to time. The terms that apply to your order are those in force at the time the contract between us is concluded, as set out in clauses 3.1 and 3.2.

1.3          Please read these terms and the Returns policy carefully before you submit your order to us. These terms tell you who we are, how we will supply products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1          We are Salty Olive, a sole trading company created in 2021.

2.2          For information on how to contact us, please see www.saltyolive.co.uk

2.3          If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

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3. Our contract with you

3.1          When you place an order, you are offering to buy the product(s) from us. We will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or acceptance. Acceptance of your order and completion of the contract between us will take place when we have sent you a confirmation that your product(s) have been despatched, unless we have let you know that we cannot accept your order, or you have cancelled it.

3.2          If the products you have ordered are not available, we will contact you to let you know. You will have the option to choose an alternative product, wait until the product is in stock, or cancel your order.

3.3          We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

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4. Our products

4.1          Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display products accurately, your product may vary slightly from those images.

4.2          Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

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5. Providing the products

5.1          The costs of delivery will be as displayed to you on our website at the time of placing the order

5.2          Any delivery date shown on our website is an estimated date only. Delivery dates are not guaranteed and should not be treated as such. If you select a delivery option for which we provided a guaranteed delivery date and we do not make a delivery attempt by the guaranteed delivery date shown on the checkout page at the time of purchase, you are entitled to a refund of any delivery fees. You will not be eligible for a refund if your selected payment method was not successfully charged or the delivery address was changed after the order is placed.

5.3          If payment is made by a credit or debit card, we reserve the right to only deliver to the statement/billing address of the cardholder and not to any alternative address. If you choose to pay by PayPal, we reserve the right to refuse to deliver to an address that has not been confirmed by PayPal as valid and correct. This is to minimise our exposure to fraud.

5.4          We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received, including any delivery charge.

5.5          If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

5.6          If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 7.2 will apply.

5.7          If a product is delivered to you in error and is not what you ordered, please contact us via the website to will arrange for collection, and for the correct product to be delivered (if applicable).

5.8          We are under a legal duty to supply products that are in conformity with this contract. If a product delivered is faulty or misdescribed, please see our Returns policy for further information on how to return it.

5.9          When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

5.10        You own a product once it has been dispatched.

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6. Your rights to end the contract

6.1          Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). Please see our Returns Policy for more information;

If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

If you have just changed your mind about the product. For most products, you may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the product. Please note that the right to change your mind does not apply to all products.

6.2          If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

c) you have a legal right to end the contract because of something we have done wrong.

7. Our rights to end the contract

7.1          If we are supplying you with a product for which you do not have a right to change your mind, we may end the contract for the product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

7.2          If we end the contract as set out in clause 7.1 above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

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8. Price and payment

8.1          The price of the product will be the price indicated on the order page when you placed your order. All prices are listed with VAT included. We charge VAT on all applicable products. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the product you order.

8.2          We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

8.3          It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before dispatch so if we become aware that a product has been incorrectly priced, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the product, you will receive a full refund, including any delivery charges. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid (including any delivery charges and require the return of any goods provided to you at our cost.

8.4          We accept payment by credit and debit card and PayPal. You must pay for the products before we dispatch them. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. We hold no credit card information on our website, your information is processed by our providers, please contact us if you would like to know further information.

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9. Our responsibility for loss or damage suffered by you

9.1          We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Subject to clause 9.2 below, our total liability (whether in contract, tort or otherwise) for foreseeable loss or damage caused by us is limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

9.2          We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or suppliers; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987).

9.3          We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.4          This clause 9 does not affect your legal rights as a consumer.

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10. How we may use your personal information

10.1        How we may use your personal information. We will only use your personal information as set out in our privacy policy at www.saltyolive.co.uk