Returns Policy

Nothing in this Returns policy will affect your legal rights in relation to faulty or misdescribed goods.

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. If your products are split into several deliveries over different days, you have 14 days from the date of the last delivery.

Returned products must be in their original packaging, include all accessories, be in "as new" condition and must not have been used, installed, or had any data input onto them.

Any free gifts which were included with your order must also be returned.

Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result we cannot re-sell the product at full price.

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When the right to change your mind does not apply

The right to change your mind does not apply:

• if the seal has been broken on any items invalidating the items integrity

 

Refunding you when you have changed your mind

Once we have received the products back from you, we will give you a refund for the cost of the product by the method you used for payment. You will receive your refund within 14 days from the day on which we receive the product back from you.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If your order was eligible for free delivery, then no refund for delivery will be made.

If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.

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If products are misdescribed

If the product does not meet its description, you can choose either a replacement or full refund (via your original payment method), which we will process once we receive the product back from you.

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How to return products

To return products please contact sales@saltyolive.co.uk providing the following information:

• Your order number

• Description of the return

• Supporting evidence, such as photos of damaged goods

When returning products to us (regardless of the reason), it is your responsibility to make sure that the products are properly packaged (ideally in the original packaging). Products should be returned with all accessories and documentation. Products should be correctly insured in the event of damage on return. In the event of damage on return without insurance, a refund may not be given.

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Damage in Transit

If any items were damaged in transit, we ask that you report it to us as soon as reasonably possible and within 5 working days. (This is the timescale within which we must report damage to our courier partner). If the items are visibly damaged on receipt, please refuse the delivery and contact us to let us know.

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Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact us as soon as possible, and we will do our best to resolve the problem.